Occupational: Customer Service
Customized assessment measuring total job fit for customer service positions
The Customer Service occupational test measures an applicant’s Verbal Ability, Numerical Ability, and Speed & Accuracy as well as customer-facing work styles such as Concern for Others, Initiative, and Persistence. These styles tie to the Department of Labor’s O*Net data and are critical to success in customer service roles. After the candidate takes the test, you will see an overall job compatibility score as well as separate scores for their personality and ability scales.
|Zoom In On||At A Glance|
Lens: Job Fit
Reading Level: 6th grade
Time: 45-60 minutes (Timed and untimed sections)
Uses: Selection, job alignment, performance
Who is it for?
Customer service personnel including customer service representatives, salespeople, and entry-level staff
View more occupational tests that assess personality & ability in one test.