Versant

Excellent customer service begins with clear communication

Nothing increases customer churn faster than a few bad experiences with telephone agents and operators. Versant is a one-of-a-kind spoken language test that uses patented, computer-based technology to provide a measure of language proficiency that’s as reliable as most human-rated tests. Versant enables you to ensure applicants and employees have the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.

Zoom In On At A Glance
  • Use Versant to screen applicants for these types of positions:

    – Call Center Representatives
    – Customer Service
    – Technical Support
    – Sales
    – Cashiers/Clerks

Lens: Entry-Level Ability

Competency Areas: Sentence Mastery, Vocabulary, Fluency, Pronunciation

Timed: 5 to 15 minutes, Online or by Telephone

Uses: Selection

Who is it for?

Versant is a great tool for evaluating applicants who will have frequent contact with customers.

  • With a correlation of r = .97, the computer-generated Versant Test scores are virtually indistinguishable from human scoring
  • Versant is highly reliable as it is specifically designed to analyze speech of non-native speakers using patented speech processing technology
  • Proven to be an unbiased assessment for a company’s international applicants
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