Excellent customer service begins with clear communication
Nothing increases customer churn faster than a few bad experiences with telephone agents and operators. Versant is a one-of-a-kind spoken language test that uses patented, computer-based technology to provide a measure of language proficiency that’s as reliable as most human-rated tests. Versant enables you to ensure applicants and employees have the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
|Zoom In On||At A Glance|
Lens: Entry-Level Ability
Competency Areas: Sentence Mastery, Vocabulary, Fluency, Pronunciation
Timed: 5 to 15 minutes, Online or by Telephone
Who is it for?
Versant is a great tool for evaluating applicants who will have frequent contact with customers.