Returns

Paper Assessments

Pearson provides product credit on qualifying returns for unused (unopened packages) paper materials received within 90 days of the invoice date.

Simply follow these 4 steps:

  1. Enclose proof of purchase from Pearson (invoice or packing slip).
  2. State the reason for the return or exchange.
  3. Provide your account number, name and phone number.
  4. Send materials by an insured, traceable method such as UPS or FedEx to:

Pearson Assessments Returns
5532 West 74th Street
Indianapolis, IN 46268

  • Materials must be in saleable condition, clean, and unused. If product is no longer sold, returns are not accepted.
  • Materials returned after 30 days but prior to 90 days of invoice date are subject to a 10% return fee per returned parcel.
  • Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.

Ordering

Online Assessments

For online products purchased via the TalentLens Online Assessment Platform, refunds are allowed within 30 days. Contact us to request a refund.