White Papers
The New Call Center: Why Soft Skills Are More Critical Than Ever
The impact of Covid-19 on call centers and employees has extended beyond disruptions caused in the workplace itself. Call centers require a workforce with strong soft skills to handle additional stress and volume resulting from uncertain times.
This paper takes a look at the problems impacting call centers in the wake of the pandemic and discusses potential solutions that may exist to support managers in running effective operations.
On a Career Ladder: Critical Thinking Demands and Development
Critical thinking is essential in most jobs. The results of the following US study show how critical thinking is increasingly important when moving up the nursing career ladder. The results also show the increase in demand for critical thinking skills is not fully met by higher levels of education or additional work experience typical of advanced nursing positions. Implications for training are discussed.
Understanding the Relationship Between Critical Thinking and Job Performance
This US study was conducted to evaluate the relationship between a measure of critical thinking ability and job performance as measured by supervisors’ ratings. Results indicated that the measure of critical thinking ability is related to several important aspects of job performance.
Reliability and Validity
The reliability of a test is a measure of the consistency of scores; that is the extent to which two people of the same ability or the same person tested on different occasions will receive the same score. Validity refers to the degree to which specific data, research, or theory support the interpretation of test scores (AERA et al., 1999).Read about the realibility and validity of four popular TalentLens assessments: Watson-Glaser 3, NDIT, Raven's, and SOSIE (coming soon).
Watson-Glaser Validity Evidence
One of the primary reasons psychometric tests are used is to predict a test taker’s potential for future success.
Personality and Values: The Generation Game
The research is in response to ongoing demand from Human Resources professionals as they consider which management methods and resources to draw on in order to nurture the talent, skills and wellbeing of employees, not only taking into account the specific characteristics of each generation, but also with a view to encouraging intergenerational interaction and minimising intergenerational tension.
The Science Behind Predicting Job Performance at Recruitment
Recruitment is a game of risk, where the chances of selecting a candidate who will
turn out to be an effective employee are balanced against the risks of identifying
someone who will not work out as expected. Recruiters use a wide variety of tools
and processes to help them manage the risks associated with hiring decisions.
If risks are effectively managed, recruiters are more likely than not to identify
candidates who perform well in the job, though even under optimal conditions this
process is far from perfect.
Harnessing the Power of Numerical Reasoning: A 21st Century Skill
In a rapidly changing world, replete with an explosion of technology and an
emphasis on data-driven organizations, numeracy and mathematical skills have
become important for a wider range of jobs than ever. For decades, educators
have made a strong argument that math is important, and the more recent focus
on the Science, Technology, Engineering, and Mathematics (STEM) workforce has
re-energized interest in mathematics education.
Creative and Critical Thinking: The Recipe for Innovation
It is hard to cook a dish properly if you’re missing a key ingredient. And yet businesses often wonder why they have trouble getting innovation right. They know they need creative thinking – and lots of it. But they often lack the ability to transform their creative ideas into polished products for the real world.
Critical Thinking Means Business: Learn to Apply and Develop the NEW #1 Workplace Skill
What is more important than how your employees analyze, reason & think? Inside our 8-page paper Critical Thinking Means Business you’ll get the facts about critical thinking, what it is (and isn’t), how it helps problem solving and decision making, and the steps to developing a critical thinking training program.
On a Career Ladder: Critical Thinking Demands and Development
Critical thinking is essential in most jobs. The results of the following study show how critical thinking is increasingly important when moving up the nursing career ladder. The results also show the increase in demand for critical thinking skills is not fully met by higher levels of education or additional work experience typical of advanced nursing positions. Implications for training are discussed.
Hiring Manufacturing Staff in the 21st Century: A Fundamental Shift in Skills
Effectively meeting the challenges of modern manufacturing has become much more than a bricks and mortar issue because success now requires personnel who have what it takes to blend their mastery of technology with rapid but sound decision making. Learn how to leverage the predictive model when hiring.
Retain Your Employees Before You Hire Them: Looking Beyond the Resume
Good leaders commonly state that they surround themselves with the best people. In turn, high-performing business cultures are fueled by employees who deliver productivity, innovation, and profitability. But first, an organization needs to view and understand its job candidates as individuals, rather than as simple resumes.
Companies Turning to Assessments to Get an Edge During Down Economy
To survive and prosper in today’s economy, businesses are learning to think in new and different ways, including how they use talent assessments. Read how TalentLens customers are using assessments to raise the bar, develop teams and identify talent.
Study: Understanding the Relationship Between Critical Thinking and Job Performance
This study was conducted to evaluate the relationship between a measure of critical thinking ability and job performance as measured by supervisors’ ratings. Results indicated that the measure of critical thinking ability is related to several important aspects of job performance.
Strategic Skills – Closing the New Talent Gap
The next generation of leaders are lacking in critical skills to drive corporate success. This whitepaper addresses the gap in strategic skills; critical thinking and collaboration, and offers solutions to build an empire of balanced leaders in today’s society.
Research Papers
Predicting University Grades with the Watson- Glaser™ III and Core Abilities Assessment
To improve a university’s selection process, TalentLens conducted a validation study using the Watson-GlaserTM III and Core Abilities Assessments. This study examined how well the two assessments correlated with student grades in the two degrees.
The Watson-Glaser III in action: Three case-studies from university settings
For many universities, choosing who to admit into their training program or school is a difficult task. Several universities are turning to cognitive ability assessments to help solve this problem. High-quality assessments, like the Watson-Glaser™ III (WG-III), are able to determine which students have the critical thinking ability to excel.