Occupational Solution for Customer Service

The Customer Service occupational test measures an applicant’s verbal ability, numerical ability, and speed and accuracy, as well as customer-facing work styles such as concern for others, initiative, and persistence. These styles tie to the Department of Labor’s O*Net data and are critical to success in customer service roles.


Reading Level:

6th grade

Completion time:

45-60 minutes (Timed and untimed sections)



Product Details

Occupational Solution for Customer Service is for customer service personnel, including customer service representatives, salespeople, and entry-level staff. After the candidate takes the test, an overall job compatibility score as well as separate scores for personality and ability scales are shown.


The assessment is designed to reveal 14 abilities and work styles, including:

  • Verbal Ability
  • Numerical Ability
  • Speed & Accuracy
  • Adaptability/Flexibility
  • Attention to Detail
  • Concern for Others
  • Cooperation
  • Dependability
  • Independence
  • Initiative
  • Integrity/Rule Following
  • Persistence
  • Self-Control
  • Stress Tolerance


The following resources are available: